Privacy Policy we1wib — How We Protect Malaysian Players' Personal Information

This Privacy Policy explains how we1wib ("we", "the platform" or "we1wib") collects, uses, stores, discloses and protects your personal information when you use our website, mobile app, or any related services we provide.

We understand that entrusting your personal information to any online platform is not something to be taken lightly. That is why we take this responsibility seriously and are committed to handling your data in a transparent, accountable, and secure manner.

This Policy applies to all users of the we1wib platform, including website visitors, registered members, and former members whose data remains within the defined retention period. By using our platform, you agree to the practices described in this Privacy Policy.

We1wib collects your personal data in several ways — directly when you register and use our platform, and automatically through standard browsing technologies. Below are the categories of data we collect:

We only collect data necessary for legitimate and stated purposes. We do not collect sensitive data categories such as health information, sexual orientation, or religious beliefs unless directly relevant to a legal compliance requirement.

The personal data we collect is used for the following purposes, all of which are based on a valid legal basis:

• Processing account registration and verifying your identity through the KYC process.
• Enabling you to use all we1wib services — games, deposits, withdrawals, and promotions.
• Processing financial transactions securely and efficiently.
• Detecting and preventing fraud, money laundering, and other unlawful activities.
• Providing responsive and effective customer support.
• Sending relevant promotional information to members who have consented to receive it.
• Complying with applicable legal obligations and regulatory requirements.
• Improving user experience through analysis of anonymized platform usage data.
• Ensuring platform security and protecting the interests of all users.

We1wib does not sell your personal data. We only share your data with third parties in limited and specific circumstances as follows:

• Payment Providers: Required transaction information is shared with partner banks and e-wallet providers to process your deposits and withdrawals.
• Game Software Providers: Game session data is shared with game providers to enable gameplay and resolve any technical disputes.
• KYC Verification Services: Identity verification documents are shared with registered and trusted third-party KYC service providers.
• Legal Authorities: We will disclose data when required by court order, legal investigation, or regulatory compliance obligations.
• Analytics Services: Anonymised and aggregated usage data is shared with analytics platforms solely for platform improvement purposes.

All third parties we work with are required to comply with strict data protection standards and are not permitted to use your data for any purpose beyond what is specified in our mutual agreements.

The security of your data is a responsibility we take very seriously. The following technical and organizational measures are in place to protect your personal data:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using an irreversible hashing algorithm — we ourselves cannot view your password.
• Role-based access control — only authorized staff can access specific user data.
• Regular security audits and penetration testing by independent third parties.
• 24/7 system monitoring to detect and respond to any security threats.
• Encrypted data backups are stored at separate locations as a precautionary measure.

Your personal data is retained for as long as necessary for the stated purposes, or as required by law. Generally, active account data is kept for the duration the account is active plus 7 years after account closure for legal compliance and audit purposes.

We1wib uses cookies and similar tracking technologies to enhance the user experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform through aggregated and anonymized data.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for a smoother repeat experience.
• Analytics Cookies: Helping us analyze traffic and usage patterns to continuously improve the we1wib platform.

You can manage cookie settings through your internet browser settings. Please note that disabling all cookies may affect the functionality of certain parts of our platform.

As an individual, you have the following rights regarding your personal data held by we1wib:

We1wib services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we find that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. If you believe your child has registered an account at we1wib, please contact our support team immediately.

We1wib reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform developments.

When significant changes are made to this Privacy Policy, we will notify you via:

• In-platform notification on we1wib the next time you log in.
• Email to the address registered in your account, for significant changes.
• Announcement at the top of this page with a clearly displayed update date.

We encourage you to review this Privacy Policy periodically. Continued use of the we1wib platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact the we1wib Data Protection Officer through the following channels: